Complaints procedure

We are sorry to hear you have a complaint you would like us to hear about, from time to time things can go wrong and we would like to make sure we put things right where we can.
Our customers are the heart of our business and we want to do everything we can to keep our customers happy with our services, that’s why we have an effective procedure in place to handle your complaint effectively.

If you feel you need to make a complaint, you can contact us in the following ways –

By Post –
Match Me Car Finance
The Royals
353 Altrincham Road
M22 4BJ

By e-mail –

By phone – 0330 058 4616

Once we have received your complaint, we will acknowledge your complaint has been received within 3 working days and aim to resolve you complaint within 4 weeks. We must advise that we have up to 8 weeks to provide you with a final response to your complaint, however we aim to resolve your complaint as soon possible.

Our final response may include:

  • A summary of the complaint, advising the outcome of our investigation and our final response on the complaint raised.
  • State whether we acknowledge fault relates to our business, a lender or a dealership.
  • Provide details of any offer of compensation to settle the complaint if deemed necessary.
  • Give details of how to refer your complaint to the Financial Ombudsman Service if you are unhappy with our final response.
  • If we require more time to investigate your complaint, we will ask your permission for more time to investigate. We will then provide final response in line with the agreed timescale.

In the event that you are unhappy with our final response, you have the right as a consumer to refer the matter to the Financial Ombudsman Service within six months of our final response.

You may contact them by post or telephone below.

Financial Ombudsman
Service Exchange Tower
E14 9SR

0300 123 9123


Match Me Car Finance

The Royals
353 Altrincham Road
M22 4BJ

0330 058 4616

Opening Hours

Monday to Thursday : 9am -7pm
Friday : 9am – 5pm
Saturday : 9am – 5pm
Sunday : 10:30am – 3:30pm

If you would prefer to speak with one of our Finance Executives before making an application, please don’t hesitate to call or request a call back. Thank you for visiting, we hope to see you again soon!

Match Me Finance Ltd (Company No. 11224794)T/A Match Me Car Finance is authorised and regulated by the Financial Conduct Authority (FRN No. 803714). We are registered with ICO (Information Commissioner’s Office) (No. ZA322036). Applicants must be 18 or over, terms and conditions apply, guarantees and indemnities may be required. We are a credit broker, not a lender. All finance is subject to status and income. Written quotations on request. We can introduce you to a limited number of finance providers and other brokers who may be able to offer you finance facilities for your purchase. We will only introduce you to these finance providers. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them.